Address: Calle 39 #237J entre 52 y 54 Col. Bacalar
Phone: +52 985 100 41 13
Email: hotelhaciendaotochmx@gmail.com
We remind you that this method of contact is not for making reservations of any kind. To make a reservation, you can contact us directly at the hotel, by phone, or through the following search engines: Booking and Hoteles.com. We suggest checking our hotel and reservation policies here.
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Book Your Stay
You can book by calling directly or using one of the following booking engines.
Wi-Fi: Free Wi-Fi is available throughout the hotel.
Parking: We offer free private parking, but be sure to reserve your spot ahead of time.
Pool: Enjoy our small, shallow outdoor pool, open year-round. Children must be supervised by an adult at all times.
Reception: Our 24-hour reception staff speaks Spanish and English and can help with express check-in and check-out, as well as tourist information.
Airport Transport: We can arrange airport transfers for an additional fee.
Bike Rental: Bicycles are available for rent.
Housekeeping: We provide daily maid service. For guests staying multiple nights, sheets and towels are changed every two days. Additional cleaning during your stay is available upon request.
Private Bathroom: Each room has a private bathroom with a shower, toilet, towels, and complimentary toiletries.
No Smoking: Smoking is not permitted in rooms or public areas of the hotel.
Pets: For the comfort of all our guests, pets are not allowed.
Accessibility: All ground floor rooms are wheelchair accessible. Please contact us in advance if you have specific needs.
Hotel Policies and Information
Reservations & Payment: You can make a reservation by contacting us directly at the Hotel or using the information displayed by pressing the "Book Now" button at the top of the page. Please be aware of our 24-hour cancellation policy for any changes to your booking.
At check-in, please present a valid ID and a bank card. While we do accept bank card payments, please note that a small fee may be applied. All payments at the hotel are in Mexican Pesos (MXN) at the current exchange rate. A valid bank card Visa or Mastercard is required to hold your reservation past 5:00 PM. Also, please remember that local taxes are not included in the final price.
Arrival & Departure: Our check-in time is 2:00 PM, and check-out is 12:00 PM. To help us prepare for your arrival, please let us know your estimated check-in time in advance.
Occupancy & Guests: For everyone's safety, only registered guests are allowed in the rooms. A fee of $150.00 will be charged for each extra person. We're happy to accommodate families, and up to two children under the age of 12 can stay with two adults at no additional cost.
Quiet Hours: We kindly ask guests to observe our quiet hours from 8:00 PM to 8:00 AM.
Private Parking: We offer free private parking, but advance reservations are required.
No Smoking: We maintain a completely smoke-free environment for the comfort of all our guests.
Pets: Pets are not allowed.
Privacy: Your personal information is kept secure and confidential.
